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Returns and complaints

Right of withdrawal

1. In accordance with Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014. Pos. 827)

a buyer who has entered into a distance contract through the Online Store, may within 14 days

withdraw from the agreement without giving any reason. Instruction on the right to withdraw from the agreement,

including in particular information about how and when to exercise the right of withdrawal and the cost of returning

things in case of withdrawal from the contract, which shall be borne by the Buyer, is attached

as Appendix 1 to the Terms and Conditions of use.

2. The period of withdrawal starts from the date on which the Buyer took the goods in the possession

or where indicated by the Buyer third party other than the carrier came into possession of the goods.

3. The Buyer may terminate the contract by informing the Seller of his decision to withdraw from the contract by

an unequivocal statement, for example, by sending a letter by post to the following address:


Mariusz Wrocławski

ul. Północna 7/2

62-064 Plewiska, POLAND

with the note "Return" or sending the this statement via e-mail to the following address:

4. To meet the deadline for withdrawal it is enough to send information on exercising the right of withdrawal

before the deadline for withdrawal.

5. In the case of withdrawal, the contract is considered null and void and the Buyer is exempt from any obligations.

6. In the case of cancellation, the Buyer is obliged to return the goods immediately, but no later than within 30 days

from the day on which he informed the Seller to withdraw from the contract.

To meet the deadline it is sufficient if the consumer sends the goods before the expiry of the 14-day deadline

to the following address:


Mariusz Wrocławski

ul. Północna 7/2

62-064 Plewiska, POLAND

with the note "Return".

7. The Buyer is obliged to bear the direct costs of returning the goods.

8. In case of withdrawal from the contract the Seller shall immediately, but no later than within 14 days

of receipt of the declaration of the Buyer to withdraw from the contract, refund the Buyer all payments received

from him, including the costs of delivering the goods, with the exception of the additional costs

resulting from the Buyer's delivery method other than ordinary cheapest delivery offered by the Seller

and subject to the case referred to in paragraph 12 below.

9. Refund of payments will be made by the Seller using the same payment methods that were used by the Buyer

unless the Buyer expressly agreed to reimburse payments otherwise - in any case the Buyer does not incur any fees

as a result of the reimbursement.

10. The Seller may withhold the reimbursement of the payments received from the Buyer until receipt of goods return

or delivery by the Buyer a proof of returning the goods, depending on which event occurs first.

11. The Buyer shall be liable for any diminished value of things as a result of using it in a way other than necessary

to establish the nature, characteristics and functioning of things.

13. According to Art. 38 of the Act of 30 April 2014 on consumer rights (Journal of Laws of 2014. Pos. 827),

the right of withdrawal from a distance contract is not entitled to the Buyer in respect of contracts:

1) the supply of services where the trader made a full service with the express consent of the Buyer,

who had been informed before the provision that after the completion of provision by the

entrepreneur he loses the right to withdraw from the agreement;

2) the object of which is non-prefabricated product, manufactured according to the specifications of the Buyer

or made exactly to meet his individual needs;

3) the object of which is a product dispersible to rapid decay or having a short shelf life;

4) in which the subject of the provision is the thing delivered in a sealed package, which after opening the package

cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery;

5) in which the subject of the provision are things that after delivery, due to their nature, are inextricably linked

to other things.

Procedure for dealing with complaints

1. The seller is obliged to deliver to the Buyer goods without physical and legal defects.

The Seller shall be liable to the Buyer for defects on the terms specified in the Act of 23 April 1964. Civil Code

(consolidated text, Journal of Laws of 2014, pos. 121 as amended) in particular in Art. 556 et seq of the Civil Code.

2. In the case of any complaint, it shall be sent via email to the following address:


Mariusz Wrocławski

ul. Północna 7/2

62-064 Plewiska, POLAND

with the note „Complaint” in the heading.

3. It is advisable that a claim contains in particular: name, address, address of electronic mail (e-mail)

on which a response to the complaint is to be sent, date of acquisition of goods, type of product being the subject

of the complaint, accurate description of the defect and the date of its detection, the Buyer's request,

as well as preferred by the Buyer method about informing him of the result of complaint procedure.

Along with the application of the complaint, a proof of purchase of the goods must be submitted to the Seller.

It may be, for example, a copy of the invoice, print of payment by card or any other proof.

4. The Seller shall consider and will address complaints immediately, not later than within 14 days

of filing the complaint. About the method of handling the complaint, the Buyer will be informed,

in accordance with the data indicated in the notification of the complaint.

5. In the case of any deficiencies in the submitted complaint, the Seller will ask the Buyer for their supplement

in accordance with address information indicated in the complaint form.